This update concerns recent orders placed from people in European Countries (excluding the UK).
No one ever thought it would be straightforward when the UK left the EU on 31st December 2020, but boy, it hasn’t been easy!
Here at Bluefin, we have worked hard to meticulously plan for these changes months in advance, considering ALL of the new Brexit regulations and advice. Nothing was going to stop us from shipping our much-loved products to our wonderful customers in the EU! Or so we thought.
Sadly, we were informed in the past few days by our assigned courier service that they have incorrectly sent out a significant amount of Bluefin parcels throughout January 2021 due to unforeseen additional paperwork requirements. We’ve had parcels stuck at the UK border for weeks, without any communication informing us of this. We’ve even had shipments reaching their designated customers, but with customs charges attached! Talk about a big shock to our systems after spending such a long time preparing what was originally the correct documentation!
We have focussed all of our efforts on resolving these issues for all new orders. We are in the process of getting in touch with each customer who these unforeseen issues have inconvenienced. All new orders and delivery times should be back to normal soon. We will be in touch via email if your order has been affected.
As you can expect, it’s been a challenging few days for the Bluefin team. But during a time where we are all so physically apart, we have never felt closer to one another. When we were first informed of these unanticipated Brexit changes, we all dropped what we were doing, rolled up our sleeves and got stuck-in to help one another resolve these issues for our customers ASAP!
The Bluefin team looks to bring our customers first-class support, so please accept our sincerest apologies for any inconvenience these unforeseen Brexit issues and courier errors may have caused you.
Should you wish to get in touch with our lovely Customer Service Team regarding your Bluefin delivery, please email email@example.com. We advise you to include the Subject Line ‘EU DELIVERY’ or ‘CUSTOMS CHARGES’ should these be relevant to you, as our dedicated team will ensure that these queries are prioritised.
As you can expect, our Customer Service Team is jam-packed with higher volumes of customer queries than usual right now. We anticipate that you may experience a slightly longer wait time than usual in hearing from our team, but rest assured, our team are working incredibly hard to get back to you as soon as possible.